On Tuesday March 6th I requested a check from mysportsbook.com, and did not hear anything about it until 6/15, when I got this:
Dear [me],
<O
></O>
First off I'd like to apologize again for the recent delay in processing your $xxx withdrawal.
<O></O>
As you are probably aware recent developments in the US have made many of our payment processing partners such as Neteller and Citadel move out of the US market. This resulted in an immediate impact on withdrawals via e-wallets, bank wire transfers and then more recently on checks.
<O></O>
There are many payment processors out there but it is our responsibility to ensure that your money is always sent using trustworthy and reliable new partners. Unfortunately this due diligence has slowed down our payouts - we had expected to complete this process over a week ago. Ultimately we are confident that we have maintained our guarantee that your funds have always been as safe with us as they would be in a bank.
<O></O>
The good news is that we've now settled on a new selection of processors for payouts by both bank wire and checks.
<O></O>
In order to accommodate the integration of these new processors and so that we are completely transparent in where your funds are right now, we have canceled your existing pending withdrawal and returned the funds to your Vchip account. This now allows you to make a choice of bank wire or check on your next withdrawal and allows us to waive the fee on any withdrawal requested before March 25th.
<O></O>
As well as picking up the fees we are placing a $xxx [5% of cashout] cash bonus in your account as a token of appreciation for your patience during this changeover process. This bonus is cash and does not have any rollover requirements.
<O></O>
So your requested withdrawal and the cash bonus are in your account ID xxx now.
<O></O>
Please keep in mind that new withdrawals requested as of this Monday, March 19th, should be received within 7-10 business days. New withdrawal requests made prior to this date may take up to 10-12 business days.
<O></O>
Again, I would like to apologize for these delays. We appreciate that our promised fast payouts were one of the reasons you and so many others chose to trust www.mysportsbook.com. Now we can move forward to continue this promise.
<O></O>
Best regards,
John A.
www.mysportsbook.com Customer Services Manager.
Would just like to say that this an impressive attempt at handling a bad situation. When the cashout took longer than expected, they were first to contact to me, with which I think as much information as they had, and even threw me a bonus for the trouble.
Big ups to management here.
Dear [me],
<O
></O>First off I'd like to apologize again for the recent delay in processing your $xxx withdrawal.
<O
></O>As you are probably aware recent developments in the US have made many of our payment processing partners such as Neteller and Citadel move out of the US market. This resulted in an immediate impact on withdrawals via e-wallets, bank wire transfers and then more recently on checks.
<O
></O>There are many payment processors out there but it is our responsibility to ensure that your money is always sent using trustworthy and reliable new partners. Unfortunately this due diligence has slowed down our payouts - we had expected to complete this process over a week ago. Ultimately we are confident that we have maintained our guarantee that your funds have always been as safe with us as they would be in a bank.
<O
></O>The good news is that we've now settled on a new selection of processors for payouts by both bank wire and checks.
<O
></O>In order to accommodate the integration of these new processors and so that we are completely transparent in where your funds are right now, we have canceled your existing pending withdrawal and returned the funds to your Vchip account. This now allows you to make a choice of bank wire or check on your next withdrawal and allows us to waive the fee on any withdrawal requested before March 25th.
<O
></O>As well as picking up the fees we are placing a $xxx [5% of cashout] cash bonus in your account as a token of appreciation for your patience during this changeover process. This bonus is cash and does not have any rollover requirements.
<O
></O>So your requested withdrawal and the cash bonus are in your account ID xxx now.
<O
></O>Please keep in mind that new withdrawals requested as of this Monday, March 19th, should be received within 7-10 business days. New withdrawal requests made prior to this date may take up to 10-12 business days.
<O
></O>Again, I would like to apologize for these delays. We appreciate that our promised fast payouts were one of the reasons you and so many others chose to trust www.mysportsbook.com. Now we can move forward to continue this promise.
<O
></O>Best regards,
John A.
www.mysportsbook.com Customer Services Manager.
Would just like to say that this an impressive attempt at handling a bad situation. When the cashout took longer than expected, they were first to contact to me, with which I think as much information as they had, and even threw me a bonus for the trouble.
Big ups to management here.
