Re: McCain DHL issue could cut 10,000 jobs in Ohio
Before you bad-mouth,why not just go on their website and read,as I did, they are the world-wide LEADER in international shipping-much bigger than Fed-Ex world-wide! They are growing,not failing in the US market!! Your comments are less than true-based on what I just read!!
They are not even close to being a leader in the US market.
My reply is about the US MARKET!!! They are constantly
outsourcing work to Fed Ex and the USPS.
I bet I can find 20 negative articles for every positive
article about DHL AND THEIR SERVICE IN THE USA.
Once like this:
<table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td class="BlogTopicTitle">The Plight of DHL</td> </tr> <tr> <td class="Text12px">
Posted on: 1.9.2008 9:53:40 AM
Posted by dan</td> </tr> <tr> <td style="padding-top: 10px;">
</td> </tr> <tr> <td>
</td> </tr> <tr> <td class="Text12px">Based on our article,
"What if... The Plight of DHL," what are your thoughts, predictions and concerns.</td> </tr> </tbody></table> <table align="center" border="0" cellpadding="5" cellspacing="0" width="98%"><tbody><tr> <td>Comments:
</td> </tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 11:56:21 AM by
Anonymous
AHHHHHHH, Down to two major private carriers - not good.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 1:38:25 PM by
Brian, Orlando Florida
Besides DHL being owned by a foreign government (DP) which I don't understand, it was only a matter of time before the Germans realized that poor and inconsistent service leads down the road of ruin regardless of price. I have never had any success with DHL or AE in my 15 years of logistics work. Service counts more than anything else, bottom line.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 1:46:11 PM by
Anonymous
Inevitable. DHL's service is so poor they haven't been worth considering for some time anyway.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 1:46:27 PM by
Anonymous
DP is an example of a high performance culture, led by Dr. Zumwinkel, this is an organization that rarely misses marks in planning or execution. However, in this instance, they must improve on performance to compete. The market will not accept an alternative that cannot perform.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 2:07:32 PM by
Joe M. Capleville TN
If DHL was horse, it should have been taken out back & shot a long time ago!!! The shipper's customers see the carrier as an extention of the shipper. If the carrier (DHL) fails in their delivery, then the customer may view the shipper as failing the customer. This means the customer doesn't get their package, the shipper loses the customer, and DHL loses $2 dollars. And if the customer is really pissed, DHL loses another $2 on the return shipment!!!
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 2:19:17 PM by
Dan O
I do think DHL was (is) in the process of recovering from their service failures resulting from the hub mergers. The service failures were widely publicized to the shipping industry. That's a pretty big hole to dig out of - once you "do somebody wrong" they are slow to forgive. The last thing a shipping manager needs is to have to explain the failure of service by their choice of carriers, to upper management ? best to go with a proven commodity.
All that being said, if DHL pulls out of the US market (even in a small way), the loss of a major carrier will not bode well for shippers.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 2:58:06 PM by
Anonymous
I would never consider using DHL. I look at the couriers, caps backwards, sagging pants, very un-professional look, not to mention the beat up vehicles.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 3:06:14 PM by
Anonymous
Does anyone remember RPS??? Terrible service, losing money, etc. etc. etc. DHL is far from perfect and not up to the same standards as UPS & FedEx... but still not a bad as generally believed to be. The fact that leading financial analysts are expressing concerns..?? They should when annual losses touch the billions! Even with the large loss, the DP division with DHL USA still have shown a 2% growth in revenues for the 1st 9 month of 07 (and that's with a 1.2 Billion infrastructure investment).
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 4:11:05 PM by
Anonymous
DHL Is a good serivce provider, not the best, but good. Plus competition is healthy. How else is it that FedEx and UPS have gotten better in recent years and more competitive? Clearly the answer is DHL. There remains a lot of work to be done in the USA for DHL, including driver and vehicle appearance, commitment to the customer etc. I am sure DHL understands that the Airbonre days are "history" and they need to compete on the quality level of a global DHL today. It's tough, but we cannot afford to loose them as a service provider in the USA.
Probably Zumwinkel was a littel too optimistic or even impatient, maybe pushed by the analysts. Just rember how long it took UPS to grow their European netwrork and the 10's of Billions they invested into it! Rome was not built overnight. FedEx has had their own difficulties in other countries - it's a tough business. But I sincerely doubt DHL will walk away from the USA too much to loose for them and for the US shipper.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Wednesday, January 09, 2008 7:36:36 PM by
Anonymous
To say there is only two carriers left is very short sighted. The USPS is very competitive in price and offeres delivery confirmation with or without signature. Priced a 7lbs package UPS and it was $13.32. I sent the same package using USPS Priority Flat Rate for $8.95. A 50% savings. When the author makes an incorrect statment in one respect, how much of the rest of the article is speculation instead of fact?
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Thursday, January 10, 2008 6:27:02 AM by
Anonymous
DHL needs to go back to the basics, work with one area at a time. Correct service, go out talk to the customers see what they need.I was with DHL twice, like the airlines, set goals, reward employees who make the goals get rid of the weak links to the USA operation, even if you have to ruffle some feathers. Look at the big picture, you are working for a company trying to make a difference in the shipping business. Its as easy as that! Look at what a company like TNT Worldwide Express did. They downsized to nothing and it damaged their International business. Also look at Purolator Courier did twenty years ago.
JOE M. ATLANTA,GA.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Thursday, January 10, 2008 12:53:58 PM by
Anonymous
We use DHL extensivly - I think they do a great job.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Thursday, January 10, 2008 1:40:04 PM by
Anonymous
FedEx started the overnight small package business, Airborne followed (poorly) and 15 years later UPS came in (well). U.P.S. made FedEx more competitive, then FedEx got into ground and made U.P.S. better. Remember when ground was not guaranteed, In fact now ground is hurting the air business. LTL used to have no commits, tracking or guarantees. FedEx got intoLTL and it is a better service. FedEx made UPS better, UPS made FedEx better, I dont think Airborne/DHL made anyone better.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Friday, January 11, 2008 3:50:24 AM by
Anonymous
I'm a online retailer who uses DHL exclusivly. I too have never had any major issues and think they are much better than UPS and FedEx.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Friday, January 11, 2008 8:45:51 AM by
Anonymous
I gave DHL a shot in 2007 for two weeks, of those 2 weeks 3 no shows/no call. Like a new employee who doesn't show up, I fired them. No work, no pay. No wonder they are losing money.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Friday, January 11, 2008 1:12:27 PM by
Anonymous
DHL is awesome I smoke a blunt with my driver everyday and wash it down with a 40
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Friday, January 11, 2008 4:48:26 PM by
Anonymous
I agree with the person that stated that DHL really didn't make any of their competitors better. FedEx and UPS improved each other through constant competition at HIGH LEVELS. For those that have had good luck with DHL, I'd ask you to consider for a moment - are they capable of helping your business grow. When you look 10 years into the future, do you think they'll be there helping you be successful? If your answer is yes, then you haven't called UPS or FedEx lately and really looked at everything your carrier can do. We went through this process 2 years ago. Took some time to change senior managment's outlook, but our carrier (we chose UPS) has helped us improve overall processes, not just shipping. DHL just doesn't have what it takes to get to that level.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Friday, January 11, 2008 6:52:15 PM by
Anonymous
Gawd, what utter nonsense. Has Parcel Magazine actually taken the time to make their own assessment or is this a gossip magazine now?
DHL is heavily invested in the US market. UPS lost money in Europe for 20 YEARS before making a profit. FedEx actually PULLED OUT of Europe at one point.
DP makes great money with their forwarding, global mail and contract logistics businesses. All of which would be weakened with an Express downgrade or removal. Notice how the so called ANALYSTS missed this.
Also notice how everybody missed DP's investment in Polar Air. Polar is now taking over Northwest Cargo's position of carrying DHL Express international shipments by the fall of 2008. If DHL were going to retrench...why would they do this? Polar is 49% owned by DPWN.
Also note that DHL and Lufthansa jsut did a deal for a joint venture airline that will service the US and Asia with 11 777-200F freighters. These are NEW airplanes which Fed and UPS also have on ORDER. WHY would a company not invested deeply in the US market do this?
Everybody take a BREATH. A couple of ANALysts post nonsense and the "journalists" get crazy. Keep in mind Bear Stearns just fired their CEO for losing a billion in the subprime lending market and the fact that the Morgan Stanley report was written by a European individual whose knowledge of the US market is limited to what he reads.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Friday, January 11, 2008 10:03:44 PM by
Anonymous
I am a vendor that deals with shippers of all sizes everyday. What I can tell you is I have heard both possitive and negative stories about ALL of the carriers. Just because "you" had a bad experience with a particular carrier, does not make them a bad carrier. Each one does an excellent job at certain deliverables and porrly on others. The thing to keep in mind is that there is no single carrier that can provide excellent service in every case- so only using one carrier means you are paying for service they can't deliver and untimately, yo will have issues. The best bet is to use a carrier nutrual solution that allows you to use the best carrier, for the best price, for the application. Don't be sucked into who's better or worse. They are all better or worse, depending on the application.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Sunday, January 13, 2008 11:27:19 PM by
Anonymous
Things to consider regarding the current situation:
DHL adds value. If DHL was not providing reliable, consistent, good service nobody would use them. It is that simple. UPS and FedEx are able to the job well. The notion that some of the largest Fortune 500 companies are in exclusive agreements with DHL because they sought out a contract with a sub par service provider is nonsense. These are the same best in breed computer companies, financial services companies, industrial conglomerates, and internet retailers that you buy products from. Name the industry, DHL has a top player.
Regardless of your provider DHL ensures you receive a lower price than you would otherwise. In other words, DHL makes the industry better for all customers. If UPS and FedEx were the only two involved shippers will pay more and receive less service. This shift will happen almost immediately. You are wrong if you believe UPS and FedEx will battle on price in tough economic conditions with rising costs. They will charge you more. If you bid your business you will end up with higher prices.
While DHL needs serious financial improvement in the US, service improvement and product depth is already there. If you are not up to speed you should talk with DHL and do your own research rather than relying on the opinion of two analysts and PARCEL Magazine.
To the credit of the author/editor, you should keep up to speed with market conditions and talk with all providers. Most companies think they have a good program and wait for a consultant to explain, parcel 101 issues like accessorial fees are negotiable. This is the norm not the exception and as you read this and realize you are guilty, swallow your pride, pick up the phone and make the call.
Finally, looking at top line revenue DP is approximately twice the size of UPS, almost 3 times the size of FedEx. A prudent course of action would be to leverage the size and profitability to work through the US issues as the company has stated. Just like UPS's start up oversees, just like the financials are working through the sub prime issue, and just like the other largest companies in the world fix problems it doesn't happen through analyst pressure and it doesn't happen by popular opinion.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor="#ffcc66"> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Monday, January 14, 2008 8:27:17 AM by
Anonymous
Stop patting yourself on the back DHL for causing price wars between UPS, FedEx and yourself, this is a domestic quarrel between big guns and has no room for pea size shooters. The price war is really between UPS and FedEx with DHL yelling in the background trying to get some attention. They have gotten some but not enough.
For the sake of DHL, If price and service are so great then DHL should be sweeping the market causing UPS and FedEx to get worrisome, thats not happeing. Why? Those of us out here watching the 3 major carriers and calling the shots are not idiots. I know bad service when I see it. I know a great price when I see it. In the end what I look for is great serice with a fair price and that equals value. DHL has been sketchy at best, I've tried them, not once, not twice but 3 times. I got burned every time. Shame on me. If I was my own boss I would have a talk with myself for this behavior.
</td> </tr> </tbody></table> </td></tr><tr valign="top"> <td bgcolor=""> <table border="0" cellpadding="3" cellspacing="0" width="100%"> <tbody><tr valign="top"> <td> Monday, January 14, 2008 5:08:56 PM by
Anonymous
A business model question comes to mind. DHL's stated direction is toe have fantastic customer service. However, it also acquired (in the US) the low cost provider. Does anyone else see something strange here?
DHL certainly has an outstanding international network (see the great package race of 2007), but domestically has a terrible set of challenges. The losses have been going on for a long time - one person's investment could be seen as another person's loss - especially if the performance post investment does not improve.
The international business that DHL handles so well appears very profitable. However the loss of around $2 per package on average makes the model very unsustainable. Couple that with the bits being as important as the atoms (the information about the shipments as important as the shipments themselves), and we have issues. It appears that the innovation around information delivery rests with the other carriers - so even when DHL does get its operations costs under control and its domestic US act together, it will still be behind the innovation curve.
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YOU MIGHT WANT TO GO TALK TO SOME DHL EMPLOYEES AND
CUSTOMERS
Mr Smart Guy!