Just got notice that Phoenix has suspended my account over an alleged issue over an account I had with mania (which I have not used for an extended time, long before they were bought out by phoenix)..to make matters worse, they have also closed a family members account (which they were aware of, not in same household and made very clear we are related and I would have access to...not a case of duplicate accounts for bonus abuse or going around limits).
Of course calls to Phoenix are yielding no results. I am beyond furious with this operation at the moment..I have seen some mickey mouse stunts in my day, but closing sister book account and relative accounts over an issue without first even contacting the account holder is beyond belief. I will never again do business with this clown shop and will gladly post more details once phoenix/mania actually take the time to respond to someone at EOG (something which they must feel they dont need to do to me first before taking this action).
Of course calls to Phoenix are yielding no results. I am beyond furious with this operation at the moment..I have seen some mickey mouse stunts in my day, but closing sister book account and relative accounts over an issue without first even contacting the account holder is beyond belief. I will never again do business with this clown shop and will gladly post more details once phoenix/mania actually take the time to respond to someone at EOG (something which they must feel they dont need to do to me first before taking this action).