Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

#1
I had a few minor issues with Bookmaker's customer service, enough for me to complain to them, but not enough to make a big deal on here...

One thing that royally pissed me off is causing me to post here however:

I gave them my credit card information for two cards that I had just signed up for and exclusively used on that site. I had to fax front and back, my driver's license info, everything. Yesterday and today I got calls from the fraud department of my banks asking if I made over $1400 in purchases from the following sites:

iwon inc
docstoc.com
friendfinder.com
amazon
and a bunch of random people search companies.

I know it was an employee from bookmaker because they were the only company that I faxed the card information to, and it was those two cards that had fraud alerts. I am not a whiner. I have never initiated a chargeback. And I actually won about $240 from them so I am not a loser. But I hope this serves as a warning to anyone considering doing business with them. There is a bad apple that works for them that IS STEALING CREDIT CARD INFORMATION AND GOING ON SHOPPING SPREES WITH MY CARD. Don't let it be yours next.

Luckily, I was not liable for the fraudulent charges, but now I have to wait a week to get new cards issued. Pain in the ass.

Here is a transcript of my chat with them. Not very informative, but interesting how the CSR initially denied that it was possible, rather than wanting to investigate it...

You are now chatting with 'Jacunn'
Jacunn:*Welcome to our Live Chat Department, my name is Jacunn. How may I be of assistance?
(me):*I want to give you a heads up that someone in your company used my credit card information to go on a shopping spree.
Jacunn:*For security reasons, will you please confirm your password?
(me):*I gave you credit card information for two of my cards, pictures of the front and back, my drivers license info, etc. Those cards were only used on this site and were brand new, and only those two cards had fraudulent charges attempted.
(me):*the password is *****
(me):*Today I received calls from both banks stating that someone attempted over $1400 in charges at numerous online web sites, including iwon inc, docstock.com, friend finder, and more.
(me):*Since the only organization that had the card information was bookmaker, it is pretty clear where the charges came from.
(me):*You should do a chain of custody search to find out who had my credit card information and investigate.
(me):*I have posted this information on numerous sportsbook web sites to warn others of this incident.
Jacunn:*Well sir that *impossible that some one take your information away with them.
(me):*And I hope it doesn't happen again.
(me):*It's not impossible, because it happened.
(me):*As a liability, I would think you would choose to investigate rather than deny that it happened, but that is your call.
(me):*Luckily, I was not liable for any of the charges, but both banks stated they are investigating and will prosecute the activity.
(me):*Like I said, I am just giving you a heads up so you can catch the person who did this.
Jacunn:*I am going to make a report of what you are reporting to us right now.
(me):*That's probably the more responsible thing to do. I'm glad you changed your tune from your original "that's impossible" statement.
(me):*If you have any questions, you may email me at ******************* or call me at **********.
Jacunn:*I am *copying *your information right now.
(me):*Thank you. Let me know what you find. I will also be sharing this with the sportsbook community so they can take precautions as well.
Jacunn:*Sure.
Jacunn:*May I assist you with anything else?
(me):*Have a good night. Byebye
Jacunn:*Please remember that my name is Jacunn. *If you need anything in the future, please do not hesitate to ask for me. *
Jacunn:*Have a great day, and thank you for contacting the Live Chat Department at www.bookmaker.eu
Jacunn:*http://www.bookmaker.eu
 

WVU

EOG Master
#2
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

I don't believe it was them
 

WVU

EOG Master
#3
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

Welcome to EOG by the way
 

John Kelly

Born Gambler
Staff member
#4
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

I seriously doubt the allegation.

Keep us posted, gman79.
 
#5
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

Ever think a hacker intercepted your info when you sent it? Dont jump to conclusions.
 
#6
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

Welcome to EOG by the way
Thank you for the welcome. I am a regular on another forum which shall remain nameless because I've already been accused of spamming by one site. I'm just trying to share my experience with them. If you look at my post count on that forum and join date, you can see this was not my first rodeo, and I am by no means a newbie to this industry.

Whether it was an employee, agent, or payment processor of theirs, I DO NOT CARE. The fact remains that before I gave BOOKMAKER my cc info, there were no charges. After I authorized them $200 in charges, all of a sudden $1400 in attempted charges went through.

You can all judge for yourselves. I am merely posting my experience so others can take proper precautions, if any.
 
#7
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

Ever think a hacker intercepted your info when you sent it? Dont jump to conclusions.
There is a miniscule chance that this is what happened, so small that it is not even worth considering. If a hacker were to intercept my internet connection, he would have likely used my other cards as well (I have about 10 credit cards and I use them every day for different purchases). It is far more likely since THESE TWO CARDS had never been used before, and THESE TWO CARDS were sent to bookmaker only, and THESE TWO CARDS had fraudulent charges made, that the recipient of the card info (BOOKMAKER or one of its employees/agents etc.) was the culprit. It's not that hard of a conclusion to jump to.

Like I said... not really looking to debate this, but just be careful folks... doublecheck your cc statements at least.
 
#8
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

one thing that is true about what he is saying for sure is Jacunn at bookmaker. I have had him "help" me with customer service. How could I forget a Jacunn.
 

John Kelly

Born Gambler
Staff member
#9
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

Could be a "rogue" employee.

Seems to happen in every business.
 
#10
Re: Bookmaker employee stole my credit card info and tried to go on a $1400 online shopping spree!!!

Few people know this, but Bookmaker customer service representative "Jacunn" served as the inspiration for "Peggy" in the Capital One commercials.
 
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