ZZCREAM..
Good question..Hypothetically, of course, my answer is the following..
Relationships are quite important..In all businesses..Especially ours..The reason being we shake hands..In other businesses, contracts are drawn..
In a shop where clerks would be writing the business, the house takes the hit..A clerk on their salaries could never cover a 50 dollar parlay..
Believe me mistakes happen, but today in quality shops clerk error is few and far between..The shoppes hypothetically that I can speak for run very clean with claims..Once the agent has his business somewhere, and sees CS and customer satisfaction, a claim takes care of itself..
We are not robots, but with the software being what it is, and proper clerk and room management, mistakes are few and far between..
Now to answer your question..We have at times made restitution to agents on bad claims..Those situations are few and far between..
With relationships that grow over time, as trust builds, between those 2 parties what I just mentioned never happens..
At times also, the clerk error can be because of a bad phone connection..in that case, the house really cannot be faulted..
Remember this, the agent knows his business, and who his problems are..A good manager, alerts the agent..Most of the time, the claim comes from a not so unexpected player..
This isnt rocket scientist stuff..
The Wiz has spoken..hopefully he has helped..and what a wonderful WIZ he is..