I have to admit to being a bit surprised to see this complaint was posted at SBR Forum a mere 10 minutes after I received an email from their office inquiring about the complaint. Is it SBR?s standard procedure to jump to conclusions regarding a player dispute and to post their own opinion on the matter prior to hearing the book?s response?
After all, it is not as if there has been a rash of complaints over canceled wagers at BetFirsClass. We are talking about a single wager so why the rush to judgment? What is the rationale behind posting this without giving our office a chance to respond? It is not as if it is difficult to reach us and in my response to the emailed inquiry I even stated that I was traveling and would not be able to respond until this evening
Admittedly, the rule posted on the BFC website was unnecessarily vague but for John to suggest that we have been ?taking a shot? at players is blatantly false and in my opinion, irresponsible of him. There has been no evidence whatsoever to support this assumption and it would seem that in this case, rather than ?arbitrate? the complaint; SBR management chose instead to ?arbitrarily? assume the worst which frankly, is disappointing.
Furthermore, I understand that the player contacted SBR as far back as last Friday to withdraw his complaint so it is even more baffling to me that SBR would decide to post this, not only on the forum, but also in the SBR rating page for BetFirstClass. Coincidently, BetFirstClass? SBR rating was upgraded to C- one week ago today which leads me to wonder if there are perhaps some on the SBR staff who were not happy with the upgrade. In my eyes, the decision to create this thread is more than a little suspect.
I have to believe that SBR management knows that if BetFirstClass had been canceling many of these types of parlays, they would probably have heard about it long before now. The fact of the matter is that this particular play slipped by our staff initially but was then canceled immediately upon discovering it, after grading the game 1st half.
Once again, BetFirstClass appreciates the opportunity afforded us by SBR to address, here on the forum, any issues that arise but I would hope that in the future, a little more thought will be given to disputes prior to going public with a minor issue such as this. I am fairly confident in stating that BFC is not the first book to cancel a correlated parlay and no one should be surprised if we continue to do so in the future.
Regards,
Judge
