Anyone figure out this PointsBet question?

[WildBill]

I tried getting an explanation on their chat, the poor customer service guy had no idea.

For any NBA game they have PointsBetting on "Total Match Points" and "Total Game Points". I look at the definitions and see no difference, does anyone see a difference in these definitions I'm missing?

Total Match Points
This is a bet on the total points scored in the match. E.g. A bet on OVER 200 points means that if the final score is 215, you win 15 times your stake (I.e. a $10 stake will return $150). If the final score is 185, you lose 15 times your stake (I.e. a $10 stake will lose $150). Final result includes Overtime. Max win/loss capped at 50 times your stake.

Total Game Points
This is a bet on the total points scored in the game. E.g. A bet on OVER 200 points means that if the final score is 215, you win 15 times your stake (I.e. a $10 stake will return $150). If the final score is 185, you lose 15 times your stake (I.e. a $10 stake will lose $150). Final result includes Overtime. Max win/loss capped at 50 times your stake.

Yet if you look at the games, the "spreads" are different. For example on tonights Bucks-Pacers:

Total Match Points 232/235
Total Game Points 230/234

So basically is this just an idiot test? I mean if you want to bet under you should always do match points and if you want to bet over you should do game points??? I asked this of customer service and they said they had no idea.

 

[raycabino]

Is it a Euro out? If so "match" could mean including overtime and "game" could possibly mean not including overtime. Just guessing but all I can think of.

 

[WildBill]

Is it a Euro out? If so "match" could mean including overtime and "game" could possibly mean not including overtime. Just guessing but all I can think of.

PointsBet the Australia/US book. Yeah I thought about that overtime angle too but quite clearly states in those definitions includes overtime.

 

[TobyTyler]

I don't see the 'total match points' in the PointsBetting menu. Only the Total Game Points. Which is 1.5 higher /lower than actual total before your "pts" start to accumulate.

 

[WildBill]

I don't see the 'total match points' in the PointsBetting menu. Only the Total Game Points. Which is 1.5 higher /lower than actual total before your "pts" start to accumulate.

Maybe its different in CO compared to NJ or other markets, but if I pick an NBA game and then go to PointsBetting tab, the first two offers are Total Match Points and then Total Game Points as seen in the pic for the Suns/Pels game I just took. Right now no difference if you wanted to bet under, but if you wanted to do this over why would you ever take "Total Game Points"?

 

[WildBill]

Its even more puzzling in the Sixers game about to go off.

 

[TobyTyler]

Maybe its different in CO compared to NJ or other markets, but if I pick an NBA game and then go to PointsBetting tab, the first two offers are Total Match Points and then Total Game Points as seen in the pic for the Suns/Pels game I just took. Right now no difference if you wanted to bet under, but if you wanted to do this over why would you ever take "Total Game Points"?

View attachment 7463640

That's weird, I'm in NJ and only Total Game Pts are avail

 

[fifty cint]

Pointsbet sucks.

 

[raycabino]

PointsBet the Australia/US book. Yeah I thought about that overtime angle too but quite clearly states in those definitions includes overtime.

I guess I should have read the whole thing lol.

 

[raycabino]

Its even more puzzling in the Sixers game about to go off.
View attachment 7463641

Could there possibly be all differnt prices on each option? Meaning indirectly that they are alternates?

 

[WildBill]

Be careful with PointsBet, I signed up with a bonus through a link that they are now claiming did not have the correct terms. So I'm now out of $500 of free bets on a loss that I thought I had. When I went to claim the bonus they claim I had different terms on my bonus versus the bonuses I saw everywhere else and on their website!

 

[John Kelly]

Be careful with PointsBet, I signed up with a bonus through a link that they are now claiming did not have the correct terms. So I'm now out of $500 of free bets on a loss that I thought I had. When I went to claim the bonus they claim I had different terms on my bonus versus the bonuses I saw everywhere else and on their website!

WildBill, I can make a phone call, if you'd like.

Then again, maybe not.

 

[WildBill]

WildBill, I can make a phone call, if you'd like.

Then again, maybe not.

Lol, thanks JK. The beauty of legal and regulated businesses is we can actually call someone who matters....

 

[ComptrBob]

Lol, thanks JK. The beauty of legal and regulated businesses is we can actually call someone who matters....

If you do call, it will be interesting to see if the "regulator" even understands what you are talking about.

 

[FairWarning]

Not a bad idea to grab a screenshot of the promo before depositing or playing it.

 

[trytrytry]

that looks most unusual. keep us posted

 

[WildBill]

You file complaints online in Colorado and then someone from their office gets involved. I have done this before with something smaller pertaining to Rivers just to see how the process works out. I doubt I'll get much here, its not like Free Bets is some form of cash that a court would order them to issue, but it doesn't hurt to try. Besides I know a few higher ups at Points Bet but I don't want to drag them into this, its pretty straightforward.

I did get a screen grab of the picture, but no way to confirm if that was the offer I got because the clerk was claiming I signed up on some bonus code that has a different offer. So easy for them to pull that crap though. If they do award me the right amount of free bets it will only be because they want to provide good customer service.

 

[Murphy’s Best]

I’m sure it was just a test promotion!

 

[GameBred]

So basically is this just an idiot test? I mean if you want to bet under you should always do match points and if you want to bet over you should do game points??? I asked this of customer service and they said they had no idea.

Yes.

Not a bad idea to grab a screenshot of the promo before depositing or playing it.

This.

 

[MrTop]

Not a bad idea to grab a screenshot of the promo before depositing or playing it.

that is one feature on a computer i fell in love with. I cannot wait till microsoft has the whole page we are looking at not just the screen.

 

[WildBill]

I tell you guys regulators are your friend! The regulator sent me an email this morning saying they would pass along my complaint to the operator and then an hour or so later got this email:


We have credited the rest of your risk free pointsbetting bonus.

You should see a $500 bonus as well as a goodwill bonus added to your account.

We apologize for the inconvenience.

Let me know if you have any further questions or concerns and I'll gladly assist.

Best Regards,

POINTSBET SPORTSBOOK

 

[MrTop]

LOL good for u bill