I very seriously doubt this is a problem with Betonline and is likepy somebody that hacked into your account. Mind disclosing how much you lost? If it's a small amount, will likely have to just eat it.
I called them yesterday. She says 'they are in a meeting, they will call you back'....they never did.
Today chat tells me to call in, however they are unreachable again
I am not liking this place
And unfortunately after doing some digging I found a case very similar to mine
Your NameRon | 25 Feb 2019
The site ripped me off sevearal times Are first it was just a few sports bets that I won but they didn't pay off Then all the money I had in the Sportsbook account funds disappeared overnight and I was told I had spent it in the casino (I didn't) They told me to wait 24-48 hours for an answer During the wait time somebody made 3 more deposits into my BetOnline account usong my debit card and not surprisingly that money is also gone (stolen) All contact with them has lead to no resolution,foot dragging and more wait time Tomorrow I go to my bank and file wire fraud charges Avoid playing on this asshole site at all costs ubless you want somebody to illegaly drain your bank account and shrug
So my odds of getting my balance reset just went down considerably.
Unfortunately I used bitcoin as deposit. so charging back is not an option