let me play devils advocate here, if you are a neteller player and plan on making more than 1 withdraw a month, or if your 1 withdraw plans to be over 2500, you are going to get raked over the coals at Grande.
They charge 3.9% after your 1 free 2500 max withdraw per month. I learned the hard way. Today, with so many books offering more free neteller withdraws or withdraws with a flat 15$ dollar fee, this fee is just not acceptable.
The sad thing for me is, I loved playing at this book. You get that local feel when you phone in a bet (i loved that) but I cant pay 3.9% for each withdrawal. I might as well be laying -114 on all my wagers.