Hunh. Heritage Sports just dropped me!!!

hcskip

EOG Senior Member
#1
I've had a weird set of issues with my Heritage Sports over the past few weeks regarding their "Live Betting" blackjack feature. Apparently they contract this out to another company, which uses video and iShoe technology to track the blackjack plays. The software frequently glitches but it's serviceable enough.

Anyway, about 3 weeks ago, I was shorted on a blackjack payout by $10. I had been killing time with a $50 buy-in, and had put my last $20 on two $10 bets behind two other players. The dealer busted, but I was only paid $30. It was easy to detect, and I had captured the hand # and relevant screens, and the online support contact thought I had a case. But it's been a series of back and forth with Heritage support, with support being the go-between with the LB contractor. The contractor was making assumptions on my claim - saying that I had demanded payment on a double-down I couldn't do because I had a zero balance (not true - I was only asking for the base payout), and they cited irrelevant hand numbers and other vague arguments that I had to respond and correct. I had all but given up on the measly $10, I was mostly fighting for principle and to alert the contractor to a potential problem.

Then, last night - I was playing again - and was having a pretty bad couple of days - lost quite a bit and I had to do another deposit. I was having a good time with other blackjack regulars. Then -- there was a hand where the dealer busted drawing to a 22. I had $30 in plays at the time - but there was no payout. Everyone at the table was shocked, and we immediately complained to support. Long story short, they claimed the cards dealt were 2D, 5D (showing), 6S, then 8D, totaling 21. We pointed out that there was an Ace pulled before the 8, which apparently wasn't read by the iShoe. We all filed a complaint with support.

So today, I get this email:
Please be informed that player xxxxxx|147|USD claimed there was a technical issue during Blackjack Classic game # X247764395, therefore his account should be refunded.

However, we reviewed the game details plus the video footage and found no technical error whatsoever nor human misdeal.

We can see the dealer finished with 2H,5D,6S,8D (21) and the player lost his wagers.
I responded, in effect, "Fine - send me a screenshot of the hand resolution and we'll call it a day."

Then I receive THIS email:
Did you "contact" the other anonymous players in that hand? They can ask for this information themselves. Regardless, your last deposits will be refunded back to the card ending in 6001 for a total of $309. Your account with Heritage Sports has been closed. Your remaining balance including any winnings from this weekend will be sent you you via Bitcoin on Monday the 23rd free of change.
Wow.

Well, this is a little crazy, over a $60 payout. And what's this reference about the other "anonymous" players? But okay.

So, anyone have a book they like? Preferably one that supports both Bitcoin and Amex deposits? Assuming, of course, I haven't been blacklisted.....I still have my Sportsbook.ag account, but I had preferred Heritage.
 
#2
that is why they paid. It was a small amount too. Now they cannot have another situation like this happen with you. Sad but true. Have to pick your battles. It takes too much time & $$$ to go back in time .. Local credit offshore will do the same thing. High 95+ % they were right all along.
 
#3
Heritage punted me to Bet105 when they went away from dime lines on everything. They said it was a sister book. Then when I dealt with both Bet105 and Heritage people to make the transfer of most of my funds there was sniping going on. Really dumb shit, like complaining I took advantage of them because I moved my funds and had received a bonus for basically not taking my money out when there was no sports going on. I mean really, you guys say the model is changing and if you want the better pricing go to this other book, but when I do it you'll give me crap about it? Just weird. Anyways since then I have done some BTC deposits and withdrawals and no issues with Bet105, and the lines are pretty good. I busted out of the last $150 or so I had in Heritage and haven't bothered to reload.
 

hcskip

EOG Senior Member
#4
High 95+ % they were right all along.
Well, you don’t have to take MY side....LOL. I did see players complain all the time about not getting paid, but it’s frequently just the software not TELLING them they were paid (happens a lot - note, glitchy software). Folks just do a poor job watching and tracking their balance. But my situation was pretty obvious, in both cases, and I thought it would be easy for them to confirm and resolve. Silly me.
 

hcskip

EOG Senior Member
#5
I'm trying out BetAnySports (same interface as the old 5Dimes). I'll give Bet105 a look. Thanks, WildBill!

I can't remember my weekend plays, and of course I can't get into my Heritage account. I do know I have Heim's New Mexico bet (he posted +7.5; I got +7).
 
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#6
Well, you don’t have to take MY side....LOL. I did see players complain all the time about not getting paid, but it’s frequently just the software not TELLING them they were paid (happens a lot - note, glitchy software). Folks just do a poor job watching and tracking their balance. But my situation was pretty obvious, in both cases, and I thought it would be easy for them to confirm and resolve. Silly me.

i argued a point years ago at a different book.. the tape said i was right but i could not have the money and continue to play at same spot.. tough decision either way.. problem is books hold our money.. tough business either way.
 
#9
After 15 years of depending on them, I don't miss offshore books one bit. The shitty feeling of not knowing whether they would take shots on you, or not pay you over some BS. Legal books have their own issues, but at least thats not one of them.
 
#10
After 15 years of depending on them, I don't miss offshore books one bit. The shitty feeling of not knowing whether they would take shots on you, or not pay you over some BS. Legal books have their own issues, but at least thats not one of them.
No sheet, can't wait for the crooks in Sacramento to approve their retirement.
 
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