sure does.....
[14:32:35] Veronica: Hello, how may I assist you?
[14:32:45] JB38071: hey can i speak to Jason
[14:33:28] Veronica: One moment please
[14:36:45] JB38071: k
[14:37:18] Veronica: It seems that Jason is not available at the moment, anything I can help you with?
[14:37:36] JB38071: hmm I'd like my account deleted.
[14:37:50] JB38071: My bank called inquiring what were the natures of the CC charges, and i told them I don't know anything about them.
[14:38:09] JB38071: they then informed me that gambling charges were illegal if I am participating in them.
[14:40:33] Patrick: Hi Michael
[14:40:36] JB38071: Hi Patrick.
[14:40:40] JB38071: Hopefully you understand my situation.
[14:40:44] Patrick: This is Patrick. I am the Processing Dept. Supervisor
[14:41:00] Patrick: All you need to do is confirm to the bank they were not gambling charges
[14:41:12] JB38071: My bank called me today, asking about charges b/c I had 2 of them today.
[14:41:13] Patrick: They have no way of knowing the nature of the charges
[14:41:34] JB38071: Unfortunately, I was blindsided. The account rep said it is illegal and said that they have reason to believe these are gambling charges based on the processor.
[14:41:54] Patrick: And what was done about it?
[14:42:29] JB38071: they asked me what website it was and I was forced to tell them b/c they said they would close my account if I wasn't honest.
[14:43:05] JB38071: and I need this CC for my bills and expenditures.
[14:43:21] Patrick: That's not the way to go about it.
[14:43:40] JB38071: well what should I have done? Obviously your processor is linked to gambling. I've never had this problem with any other website!
[14:43:49] Patrick: This is going to cause serious reprecautions to our processor
[14:45:02] Patrick: What did the bank say and what website did you say it was for?
[14:56:39] Patrick: ?
[14:56:44] Patrick: Are you still with me?
[14:56:58] JB38071: Well they mentioned disputes
[14:57:39] JB38071: and said i had no choice but to dispute since they are unauthorized gambling charges
[14:57:51] JB38071: but this is bullshit, why is your processor linked to gambling?
[14:58:23] Patrick: You did open an account with us, correct?
[14:59:19] JB38071: i want this issue done with, the bank says they are unauthorized and have to be taken care of.
[14:59:29] JB38071: this puts me in a very serious situation, I don't want legal action so I listened to what they said.
[14:59:52] Patrick: There is nothing they can do. They will return the charges to your account and that's all
[15:00:11] Patrick: This is not the first time this has happened to a player in this industry.
[15:00:31] Patrick: Banks are just getting stricter with online gaming.
[15:01:06] JB38071: I"m just extremely worried when they start talking about things being illegal.
[15:01:07] Patrick: You should know this, you opened and account and gambled on our site. I'm sure you are aware of the legality of online gaming
[15:01:24] JB38071: I didn't think I could get in legal trouble but that is what the supervisor on the phone was kind of hinting.
[15:01:26] Patrick: YOu have nothing to worry about. Nor do you need to provide any further information to them about anything.
[15:01:39] JB38071: Maybe he used scare tactics. I just feel like I was blindsided.
[15:01:49] Patrick: They're just harassing you to get info. Do not fall into that game
[15:02:13] JB38071: Well what are the ramifications with you guys? I guess I'll need to send that money via ** or **?
[15:02:16] Patrick: I understand, but you need not worry. Just say you did not knowingly do the charges and end it there. There is absolutely nothing they can do to you
[15:02:38] Patrick: We'll need the cash via ** or **.
[15:03:05] JB38071: Okay that is fine. They said there would be 3 charges they are disputing. one for 299 and change, 249 and change and 499 and change
[15:03:45] Patrick: We'll soon receive the notification.
[15:04:01] JB38071: okay... so what should I do in the meantime?
[15:04:24] Patrick: If you wish to reopen your account you may contact one of our CS agents and get a name to send via ** or **.
[15:05:23] Patrick: In the meantime, just continue as usual. Your bank will reverse the funds to your account.
[15:06:36] Patrick: Simply say you were not aware of the charges or the site it was done. We've seen this happen before. The bank cannot do anything about it.
[15:06:41] Patrick: So you need not worry
[15:07:10] JB38071: so my account is closed now?
[15:07:14] JB38071: How will I get you your money?
[15:07:51] Patrick: You may go ahead and call us and speak to Scott and he will assist you. Or if you wish he may call you at the number on file.
[15:08:03] Patrick: Is your number: 555555555?
[15:08:21] JB38071: well I'll need to wait until I see what the bank officially does.
[15:08:30] JB38071: I don't want to send the money twice, if they decide not to do what they said.
[15:08:33] JB38071: You understand that
[15:08:41] Patrick: Oh sure.
[15:09:04] Patrick: Without a doubt. If they do not reverse it, which is highly unlikely, then there's no need to do anything.
[15:09:17] JB38071: okay well I'll call in when I see it reversed on my account.
[15:09:42] scott: transfer him please
[15:09:39] Patrick: Ok. And thanks for contacting us regarding this.
[15:10:09] scott: Hi Michael
[15:10:23] scott: I tried calling you 555555555
[15:10:58] JB38071: I understand that but I decided with Patrick that I'd wait until the money is reversed before I'd handle the **.
[15:11:16] scott: yes I still need to talk to u
[15:11:37] JB38071: what seems to be the problem? I can't talk on the phone currently.
[15:11:41] scott: what number ?
[15:11:55] scott: ok call me then when you can
[15:12:00] scott: I emailed you the number
[15:12:07] scott: I am here till 9pm ET
[15:13:11] scott: 800-274-8313
[15:13:35] JB38071: I can't today.
[15:13:39] JB38071: What do you need to talk about, Scott?
[15:13:55] scott: this whole situation
[15:14:05] scott: call me when u can
[15:14:09] JB38071: okay well I just got your email about an outstanding balance and I don't even know that I have one right now.
[15:14:18] scott: I am here from noon to 9 pr 10pm ET everyday
[15:14:26] JB38071: I'm going to have to ask you to not contact me by phone or email ever again. I will take care of this when I get more information from my bank. Period.
[15:14:33] scott: just is just an generic email
[15:14:44] scott: i just wanted you to have my number
[15:15:13] JB38071: Scott, I want you to understand that I know the laws regarding this type of behavior.
[15:15:47] scott: Michael, we need to discuss this by phone.period
[15:15:53] JB38071: Understand that I have requested that my email and phone be taken off your contact list and any further contact will be considered harassment. Thank you for your understanding and I will contact you guys back on live chat when I receive information from my bank.
[15:16:24] scott: when ever you are comfortable in doing so is fine, before or after you get more info from teh bank id ok
[15:16:42] JB38071: just make sure I am not called again, Scott.
[15:16:45] JB38071: I mean that.
[15:16:59] scott: i dont need to have you threaten us
[15:17:09] scott: we need to discuss it lime adults
[15:17:07] JB38071: I'm not threatening anyone.
[15:17:16] scott: and then we can move on
[15:17:17] JB38071: But I know the law.
[15:17:28] scott: good for you
[15:17:26] JB38071: If I request to not be called, you can't call me. Simple as that.
[15:17:28] JB38071: I've requested it.
[15:17:36] scott: yes, i get it
[15:17:35] JB38071: now honor the request or there will be ramifications.
[15:17:36] JB38071: Thanks.
