Any mods have a contact with BetPhoenix/Mania

#1
Just got notice that Phoenix has suspended my account over an alleged issue over an account I had with mania (which I have not used for an extended time, long before they were bought out by phoenix)..to make matters worse, they have also closed a family members account (which they were aware of, not in same household and made very clear we are related and I would have access to...not a case of duplicate accounts for bonus abuse or going around limits).

Of course calls to Phoenix are yielding no results. I am beyond furious with this operation at the moment..I have seen some mickey mouse stunts in my day, but closing sister book account and relative accounts over an issue without first even contacting the account holder is beyond belief. I will never again do business with this clown shop and will gladly post more details once phoenix/mania actually take the time to respond to someone at EOG (something which they must feel they dont need to do to me first before taking this action).
 
#3
Re: Any mods have a contact with BetPhoenix/Mania

thanks, will do so later today..sure nothing will be resolved until tues because of the holiday weekend and fact they are likely busier with all the event this weekend.
 
#4
Re: Any mods have a contact with BetPhoenix/Mania

thanks, will do so later today..sure nothing will be resolved until tues because of the holiday weekend and fact they are likely busier with all the event this weekend.
PM as soon as possible to BW. He's pretty much in contact with Phoenix in a moments notice and will get things handled quickly. I'm sure BP has management on the floor throughout the weekend.
 
#5
Re: Any mods have a contact with BetPhoenix/Mania

PM as soon as possible to BW. He's pretty much in contact with Phoenix in a moments notice and will get things handled quickly. I'm sure BP has management on the floor throughout the weekend.
:cheers

I know he is out for the morning so he might not answer you until later in the day
 
#6
Re: Any mods have a contact with BetPhoenix/Mania

dj - ballwonder will take good care of you....i wouldn't say anything else if I were you until you get your money out of there...
 
#7
Re: Any mods have a contact with BetPhoenix/Mania

DJ, please send me a pm with your BP account number, as well as in that pm with as much detail as possible of who, what when and possibly why so that I may have all ducks in order prior to contacting them. Thanks.
 
#12
Re: Any mods have a contact with BetPhoenix/Mania

ballwonder - will email you soon, doing yard work at the moment, might not be until tommorow.

Regarding Betphoenix...this is my first prob with them. Up until now would rate them an A. My problem is with how they handled this matter. If theres an issue, you contact someone first..you dont rush and begin closing accounts at sister books and known family members. This involves an account that has been inactive for nearly a year if not longer. I'm not going to pull something like the guy who claimed he was told horse and casino action counted towards a 11x ro on a 100% cash bonus..I have played with mania off an on for 3 years and phoenix for a year with multi deposits...if there was an issue i feel they should have contacted me first.
 
#13
Re: Any mods have a contact with BetPhoenix/Mania

ballwonder - will email you soon, doing yard work at the moment, might not be until tommorow.

Regarding Betphoenix...this is my first prob with them. Up until now would rate them an A. My problem is with how they handled this matter. If theres an issue, you contact someone first..you dont rush and begin closing accounts at sister books and known family members. This involves an account that has been inactive for nearly a year if not longer. I'm not going to pull something like the guy who claimed he was told horse and casino action counted towards a 11x ro on a 100% cash bonus..I have played with mania off an on for 3 years and phoenix for a year with multi deposits...if there was an issue i feel they should have contacted me first.

There was a message that was put on display mode in regards to contacting them to speak about this matter. I am aware of the matter and Richard asks that you speak with him as he will inform you why both accounts where locked until they can speak with you.
 
#14
Re: Any mods have a contact with BetPhoenix/Mania

pm sent

again, thats all well and good contacting AFTER the fact. Why not contact me BEFORE if there is an issue. Since i dont even know the entire story yet, cant really say what the problem is...all i know is my account and that of a family member were frozen because of an alleged issue with an old mania acct and a chargeback.

The email from fred indicates "my multiple accounts"..sorry, I have 1 and family member 1 which they were well aware of at the time he signed up. to claim this as an issue after the fact is not a good sign.
 
#16
Re: Any mods have a contact with BetPhoenix/Mania

djefferis,

Fred has been trying to reach you multiple times over the last couple of days. I am available if you can contact me to 1-877-717-7747 ext. 1810. I look forward to hearing from you.

Regards,

Richard
 
#17
Re: Any mods have a contact with BetPhoenix/Mania

JEFFERIS ARE YOUR FAMILY MEMBERS YOUR DOG CHARLIE YOUR CAT FELIX SIGN THEM UP FOR ACCOUNTS RICHARD HE WANTS TO KEEP THE FAMILY BONUS PACKAGE GOING :LMAO HE ALOS HAS A HAMPSTER OSCAR WHO WILL BE SIGNING UP NEXT WEEK FOR THE 20% BONUS.MAN YOU TALK ABOUT KEEPING IT IN THE FAMILY
 
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