Betmania Customer Service is the Worst in the Industry

boatboatboat

boatboatboat

EOG Master
Re: Betmania Customer Service is the Worst in the Industry

Sam Odom said:
The price one pays for playing in contests is revealing some personal data...

Many times doing so will comeback and bite you on the ass - IMO
Click to expand...

Sam the only info on Obama I have, is the info he gave me.

his account number at betmania, which was used to get his free play credited. He provided that about 3-4 weeks ago?

Only time personel info is requested from a player is when they win a CASH prize. I need the PsP info to see they get paid.

there have been two of those.

Both paid in a day or so, from the time I had the info.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

"I shall disengage" means responding 10 minutes later, but why would anyone believe all your bullshit and lies...
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

[h=4]BetPhoenix players complain of longer than advertised payout times[/h]
BetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix, Betmania, WagerChief, and Sports-1, have been downgraded yesterday to B-.
| Read more

[h=4]Rating Change: BetMania[/h]11.17.2009 (03:19 PM CST)BetMania & Sports-1 upgraded from B- to B

[h=4]Rating Change: Sports-1[/h]11.17.2009 (03:19 PM CST)Sports-1 BetMania & Sports-1 upgraded from B- to B

[h=4]Rating Change: BetMania[/h]06.10.2009 (01:59 PM CST)BetMania <span class="hl">BetMania</span> upgraded from C+ to B-

[h=4]Rating Change: BetMania[/h]03.14.2009 (12:53 PM CST)BetMania upgraded from C to C+

[h=4]Betmania officially acquired by BetPhoenix[/h]10.27.2008 (07:07 PM CST)Betmania officially acquired by BetPhoenix. BetMania began using BetPhoenix hosting and services in September with the intention of being moved under Phoenix ownership. The sportsbooks reported a drawn out legal process delaying the acquisition and leaving Betmania players to wonder about the status of their book and its financial position. Phoenix tells SBR that Betmania management will be retained and the sportsbook will operate as a separate brand.

[h=4]Rating Change: BetMania[/h]10.27.2008 (07:05 PM CST)BetMania raised from D to C

[h=4]BetPhoenix (SBR rating B) tells SBR that ownership of BetMania will be made official on Monday[/h]10.04.2008 (03:15 PM CST)BetPhoenix (SBR rating B) tells SBR that ownership of BetMania will be made official on Monday. BetMania (SBR rating D) will be reassessed early next week.

[h=4]BetMania (SBR rating D) move to BetPhoenix sports book platform complete.[/h]09.27.2008 (10:33 AM CST)BetMania (SBR rating D) move to BetPhoenix platform complete. Despite BetMania completing a migration to BetPhoenix's custom IQL software-based platform and server, Phoenix has not yet completed a deal to acquire BetMania and does not back player balances. Phoenix management tells SBR that BetPhoenix is currently a service provider for Betmania and players will learn if BetMania is under the Phoenix unbrella by October 2nd.


[h=4]BetPhoenix (SBR rating B-) in discussions to acquire BetMania (SBR rating D[/h]09.20.2008 (03:08 PM CST)BetPhoenix (SBR rating B-) in discussions to acquire BetMania (SBR rating D). Sources tell SBR that if the deal goes through BetMania will be maintained as a separate brand under BetPhoenix operation.


[h=4]BetMania (SBR rating D) moving offices and software[/h]09.02.2008 (02:27 PM CST)BetMania (SBR rating D) changing offices and software. The sportsbook moved from Pavas to Rohrmoser Costa Rica this morning and expects to be online by 3:00pm today. BetMania has also moved from ASI software to new software, MXA Systems. Management tells SBR that player accounts will be accessible and reflect the correct account information this afternoon.
Update 9/3/2008 10:27:24 PM: BetMania remains inaccessible. SBR to seek update tomorrow.

[h=4]BetMania agrees to pay players for canceled bets[/h]11.14.2007 (06:35 PM CST)BetMania (SBR rating D) agrees to pay player for winning bets canceled on 4/30/07. Mania management states it will not scrutinize these types of wagers or punish users for advantageous play in the future. The sportsbook is said to be under new ownership and is paying players with new processing systems. At least three players are still receiving installments that started in early 2007 when the sportsbook was in slow-pay mode. BetMania's rating may be reviewed once SBR confirms that these players have been paid in full. | Discussion
| Read more
[h=4]BetMania players confirm receiving payment[/h]06.20.2007 (11:19 PM CST)Three BetMania (SBR rating D) players confirmed receiving low four-figure withdrawals within the past week.

[h=4]Rating Change: BetMania[/h]06.01.2007 (04:16 PM CST)BetMania downgraded from D+ to D

[h=4]BetMania complaints continue[/h]05.30.2007 (11:19 PM CST)BetMania (SBR rating D+) Update: Following yesterday's report of player complaints SBR has received additional slow-pay claims. One player was told that he was not paid because the book has given players who are still betting priority. The same player was told he was "third on the payouts list" two weeks earlier. SBR has also received two claims from advertisers, one of which says he was told that monthly payments will not be released until after the baseball season.

[h=4]BetMania Sportsbook Troubles Continue[/h]05.29.2007 (11:25 PM CST)BetMania (SBR rating D+) players submit new batch of slow-pay complaints. Six users report being owed over $20,000 in total. The players were initially told they must wait ten days and are now waiting over a month for their transfer. The sportsbook is likely losing to its few active players, offering reduced juice, a free NBA half point and very slow-moving lines. Players who have received a recent payment are asked to notify SBR.

[h=4]BetMania won't budge on canceled winning wager[/h]04.30.2007 (02:07 PM CST)BetMania (SBR rating D+) confirms cancelation of two Arena Football wagers because the player attempted to win a "middle" (betting on both opposing sides using different lines for the possibility that both bets will cover) and refuses to alter decision. BetMania's wagering rules do not prohibit betting both sides of a game and state that it uses Las Vegas bookmaking rules for issues that are not addressed within the Terms of Service. However, Las Vegas rules do not prohibit wagering on both sides of a line.

Note: BetMania claims the bets were canceled before the event began but did not alert the player or provide proof including a time-stamped email. The player claims that if he had known the bets were not wanted he would have placed the wagers at a different sportsbook for the same return of $500.

[h=4]BetMania cancels winning wager[/h]04.29.2007 (11:24 PM CST)BetMania (SBR rating D+) once again arbitrarily cancels wagers
The player was allowed to place online wagers on opposing teams. After the event was over the bettor was informed that the winning wagers, the second set of bets, were canceled because of an unlisted rule. The player is told that the sportsbook does not allow middle attempts. However, BetMania has allowed players to buy back a position when the odds do not move in the bettor's favor. SBR will contact the sportsbook on player's behalf.
Player: Yesterday afternoon I placed two arena football wagers, NY +1.5 and Grand Rapids +12 at $250 each. Both won last night, but I awoke this morning to find out they were cancelled. The reason stated was that Betmania does not permit middling and I had bet the other side of these games two days earlier. Well, no where does it state in their rules about this absurd restriction, but Victor (wager manager) claims it is an "unwritten rule" (what?). He also says that the bets were cancelled before the games went off which I have no way of knowing if it's true. Fact is I could have made my offsets at Betjamaica and Skybook at that exact same lines, had I known about this apparent rule. Bottom line is that these were legit bets, not error lines, so they should stand. As such, Betmania owes me $500, and I am asking your help in getting it. Victor refuses to budge on this matter, and he is so wrong.

[h=4]Rating Change: BetMania[/h]04.26.2007 (04:12 PM CST)BetMania <span id=ctl00_ContentPlaceHolder1_GridView1_ctl02_Label1><a class=ab href="http://www.sportsbookreview.com/sbr/BETMANIA"><span id=ctl00_ContentPlaceHolder1_GridView1_ctl02_Label1>BetMania</span></a> downgraded from C- to D+</span>

[h=4]BetMania pays installments to three Canadian players[/h]04.05.2007 (06:33 PM CST)BetMania (SBR rating C-) pays installments to three Canadian players via Neteller this week. Neteller will be unavailable for Canadian balance holders on April 9th when new Neteller gaming policies go into effect.

[h=4]BetMania player confirms payment[/h]03.22.2007 (07:19 PM CST)CanadianBetMania (SBR rating C-) player confirms payment via Neteller after three weeks. Two others report currently waiting over two weeks for the $2500 maximum allowed.

[h=4]BetMania complaints hit SBR mailbox[/h]03.13.2007 (07:00 PM CST)BetMania (SBR rating C-): New complaints received from non-US players who are waiting two weeks for Neteller payment. SBR has verified that multiple Canadian users have received payments after waiting in excess of 2 weeks between $2500 Neteller installments. Some non-US players will be forced to wait 3 months to redeem balances under the new payout terms.

[h=4]Rating Change: BetMania[/h]02.16.2007 (12:27 PM CST)BetMania <A class=ab href="http://www.sportsbookreview.com/sbr/BetMania">BetMania</A> downgraded from C to C-

[h=4]BetMania downgraded to C-[/h]02.16.2007 (11:42 AM CST)BetMania downgraded from C to C- after multiple slow-pay complaints by Canadian players. BetMania offers Neteller to non-US clients but has limited users to one withdrawal per two week period. Two players report receiving less than the biweekly $2500 maximum requested.

[h=4]Rating Change: BetMania[/h]01.30.2007 (07:53 AM CST)BetMania downgraded from C+ to C

[h=4]BetMania reinstates wager[/h]12.16.2006 (06:21 PM CST)BetMania (SBR rating C+) reinstates original pending wager.

[h=4]BetMania cancels bet citing "steam play"[/h]12.16.2006 (11:56 AM CST)BetMania (SBR rating C+) cancels player’s pending wager on the Suns/Kings Under 219, stating that the bet was on a "steam play." Below is the message left in the user’s account.

"Please read this important message: Your Suns Total bet was deleted...obvious steam play. If you continue to bet Steam here your account will be closed"

SBRlines.com shows the average betting line is currently set between 217 and 218. Line history quotes the market average at 219 only 15 minutes ago. BetMania is expected to honor this bet and not use subjective terms to get out of honoring betting odds that hold value for the bettor. Players should expect a confirmed bet to stand unless it is due to an "obvious", or "gross," error.

[h=4]Rating Change: BetMania[/h]12.15.2006 (02:34 PM CST)BetMania <A class=ab href="http://www.sportsbookreview.com/sbr/BetMania">BetMania</A> downgraded from B- to C+

[h=4]BetMania settles dispute[/h]11.28.2006 (08:24 PM CST)BetMania (SBR rating B-) settles disputes with two players who won funds betting duplicate parlays. A rollover has been applied to the reinstated winnings, which were originally deleted as the product of invalid bets. SBR has advised BetMania to update the sportsbook’s terms of service prohibiting users from rebetting duplicate parlay wagers.

[h=4]SBR mailbag[/h]11.20.2006 (10:29 AM CST)SportsInteraction (SBR rating C-): Player reports submitting banking details three times in the month of October. He received an email October 31st stating: Thank you for contacting Sports Interaction. After reviewing your account I see that your bank details have just been updated today! You withdrawal should be reaching you soon. We are truly sorry for your frustration and thank you for your patience.
The player has yet to be paid.
Expekt (SBR rating C): Two players complain that the sportsbook changes the wagered amount as they see fit. No information was sent to the player about the altered bets.

Player: I placed a bet with Expekt, the bet was for ?55. I placed the bet and then went to ’pending bets’. It said the bet had been accepted for ?55. I then logged into my expekt account the next day and saw that they had rejected ?32 of the bet stake. They had done with only about 25 minutes left before the actually bet started.

BetMania (SBR rating B-): Users complain about a one week wait for Neteller payments and a lack of listed rules.

Player: I was wondering if you can look into Betmania for me. I have a $13,000 balance there and have completed my rollover. They are telling me that they can’t process my payouts via Neteller and they are suggesting eCheck. They said a Neteller payout might not be processed until next week. But I want the payout via Neteller and will wait if I have to. Also, how come they don’t disclose any daily payout limits on their website? And they wait until you request a payout to tell you there’s a daily limit?

A Second player complains that over $2,000 in winnings were deleted due to being the result of duplicate parlays. BetMania.com does not list rules prohibiting duplicate parlays and it is allowed by the book’s software.

[h=4]SBR office Tours:[/h]07.26.2006 (05:51 AM CST)View photos of BetMania (SBR rating B-) here.
The sportsbook’s new facility is located in Escazu, Costa Rica, and is still under construction. Management tells SBR they plan to be finished with the build-out before the start of the NFL regular season. BetMania recently launched with the help and resources of Skybook (SBR rating A-) but will operate as a separate book under same ownership.

[h=4]BetMania enters SBR Rating Guide at B-[/h]06.27.2006 (04:10 PM CST)BetMania is a new sportsbook from Skybook (SBR rating A-) ownership that aims to fill the reduced juice gap left after InternationalIslandSportsbook was absorbed by SkyBook last week. BetMania operates independently in a separate office in Escazu, Costa Rica; and is managed by Head Linesman, Eric and Operations Director, Mike Mitchell, both formerly of Millennium Sports. The book uses ASI software. SBR will visit BetMania in July.

[h=4]Rating Change: BetMania[/h]06.27.2006 (01:40 PM CST)BetMania <A class=ab href="http://www.sportsbookreview.com/Search/default.aspx?Area=Site&Search=betmania&Submit2=Search">BetMania </A> - SBR initiates rating at B-

[h=4]Skybook (SBR rating A-) Group consolidates properties[/h]06.26.2006 (04:24 PM CST)Five days after absorbing sister sportsbook, IIS (SBR rating A-), the group has taken Rio (SBR rating A-) and ClickAndBet (SBR rating B) off-line. All accounts will be moved to Skybook.com. Ownership has planned to focus the company on its flagship, and now only brand, for over a year. Skybook will have an affiliation with new sportsbook, BetMania (not rated), which will be managed and operated externally.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

C- to C+ Average to below average cust. Service with some risk to players funds.


[TABLE="class: main-table"]

[TD="class: left firstCol"]

BetMania

[/TD]
[TD="class: compareCol"][/TD]

C

 

[TD="class: urlCol"]

www.betmania.com

[/TD]


[/TABLE]
 
S

sunnyisle

EOG Dedicated
Re: Betmania Customer Service is the Worst in the Industry

obamaismyuncle said:
C- to C+ Average to below average cust. Service with some risk to players funds.


[TABLE="class: main-table"]

[TD="class: left firstCol"]

BetMania

[/TD]
[TD="class: compareCol"][/TD]

C

 

[TD="class: urlCol"]

www.betmania.com

[/TD]


[/TABLE]
Click to expand...

so what i question is, if you feel they are a bad book, why are you trying to give them a deposit ?
 
bimmercando

bimmercando

EOG Dedicated
Re: Betmania Customer Service is the Worst in the Industry

Cannot believe that you attacked Boat over this "ordeal".
You are either looking to create a stir over the slow chat in
return for free plays or whatever from BetMania or hold a grudge
with everyone. Boat acted on your behalf and you elected to discredit
him for this? Doesn't make sense.
If/when you have an issue with a book,why wouldn't you try to correct
the issue directly with a manager at the book before posting at a forum
about such a common issue as chat delay, etc? Niow you post stuff about
the book from 5 years back? It's irrelevant.
You may have had an issue nothing new. Seems like you want to vent your
anger with all for whatever reason. Let it go.

Why battle with the hand that feeds EOG?


Call BM and let them make you happy or say bye-bye.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

bimmercando said:
Cannot believe that you attacked Boat over this "ordeal".
You are either looking to create a stir over the slow chat in
return for free plays or whatever from BetMania or hold a grudge
with everyone. Boat acted on your behalf and you elected to discredit
him for this? Doesn't make sense.
If/when you have an issue with a book,why wouldn't you try to correct
the issue directly with a manager at the book before posting at a forum
about such a common issue as chat delay, etc? Niow you post stuff about
the book from 5 years back? It's irrelevant.
You may have had an issue nothing new. Seems like you want to vent your
anger with all for whatever reason. Let it go.

Why battle with the hand that feeds EOG?


Call BM and let them make you happy or say bye-bye.
Click to expand...

Been on these forums and gambled for 10+ years, I've got a clue kid. Look at the responses over the last 3 pages....anyone with a clue could seen they crossed the line.

You ever hear me say anything bad about:

Bookmaker
Heritage
5Dimes

You know why I never say anything bad about them....give you a hint, kid. Not because they're handing me free plays.
 
BetMania

BetMania

EOG Enthusiast
Re: Betmania Customer Service is the Worst in the Industry

obamaismyuncle said:
BetPhoenix players complain of longer than advertised payout times


BetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix, Betmania, WagerChief, and Sports-1, have been downgraded yesterday to B-.
| Read more

Rating Change: BetMania

11.17.2009 (03:19 PM CST)BetMania & Sports-1 upgraded from B- to B

Rating Change: Sports-1

11.17.2009 (03:19 PM CST)Sports-1 BetMania & Sports-1 upgraded from B- to B

Rating Change: BetMania

06.10.2009 (01:59 PM CST)BetMania <span class="hl">BetMania</span> upgraded from C+ to B-

Rating Change: BetMania

03.14.2009 (12:53 PM CST)BetMania upgraded from C to C+

Betmania officially acquired by BetPhoenix

10.27.2008 (07:07 PM CST)Betmania officially acquired by BetPhoenix. BetMania began using BetPhoenix hosting and services in September with the intention of being moved under Phoenix ownership. The sportsbooks reported a drawn out legal process delaying the acquisition and leaving Betmania players to wonder about the status of their book and its financial position. Phoenix tells SBR that Betmania management will be retained and the sportsbook will operate as a separate brand.

Rating Change: BetMania

10.27.2008 (07:05 PM CST)BetMania raised from D to C

BetPhoenix (SBR rating B) tells SBR that ownership of BetMania will be made official on Monday

10.04.2008 (03:15 PM CST)BetPhoenix (SBR rating B) tells SBR that ownership of BetMania will be made official on Monday. BetMania (SBR rating D) will be reassessed early next week.

BetMania (SBR rating D) move to BetPhoenix sports book platform complete.

09.27.2008 (10:33 AM CST)BetMania (SBR rating D) move to BetPhoenix platform complete. Despite BetMania completing a migration to BetPhoenix's custom IQL software-based platform and server, Phoenix has not yet completed a deal to acquire BetMania and does not back player balances. Phoenix management tells SBR that BetPhoenix is currently a service provider for Betmania and players will learn if BetMania is under the Phoenix unbrella by October 2nd.


BetPhoenix (SBR rating B-) in discussions to acquire BetMania (SBR rating D

09.20.2008 (03:08 PM CST)BetPhoenix (SBR rating B-) in discussions to acquire BetMania (SBR rating D). Sources tell SBR that if the deal goes through BetMania will be maintained as a separate brand under BetPhoenix operation.


BetMania (SBR rating D) moving offices and software

09.02.2008 (02:27 PM CST)BetMania (SBR rating D) changing offices and software. The sportsbook moved from Pavas to Rohrmoser Costa Rica this morning and expects to be online by 3:00pm today. BetMania has also moved from ASI software to new software, MXA Systems. Management tells SBR that player accounts will be accessible and reflect the correct account information this afternoon.
Update 9/3/2008 10:27:24 PM: BetMania remains inaccessible. SBR to seek update tomorrow.

BetMania agrees to pay players for canceled bets

11.14.2007 (06:35 PM CST)BetMania (SBR rating D) agrees to pay player for winning bets canceled on 4/30/07. Mania management states it will not scrutinize these types of wagers or punish users for advantageous play in the future. The sportsbook is said to be under new ownership and is paying players with new processing systems. At least three players are still receiving installments that started in early 2007 when the sportsbook was in slow-pay mode. BetMania's rating may be reviewed once SBR confirms that these players have been paid in full. | Discussion
| Read more
BetMania players confirm receiving payment

06.20.2007 (11:19 PM CST)Three BetMania (SBR rating D) players confirmed receiving low four-figure withdrawals within the past week.

Rating Change: BetMania

06.01.2007 (04:16 PM CST)BetMania downgraded from D+ to D

BetMania complaints continue

05.30.2007 (11:19 PM CST)BetMania (SBR rating D+) Update: Following yesterday's report of player complaints SBR has received additional slow-pay claims. One player was told that he was not paid because the book has given players who are still betting priority. The same player was told he was "third on the payouts list" two weeks earlier. SBR has also received two claims from advertisers, one of which says he was told that monthly payments will not be released until after the baseball season.

BetMania Sportsbook Troubles Continue

05.29.2007 (11:25 PM CST)BetMania (SBR rating D+) players submit new batch of slow-pay complaints. Six users report being owed over $20,000 in total. The players were initially told they must wait ten days and are now waiting over a month for their transfer. The sportsbook is likely losing to its few active players, offering reduced juice, a free NBA half point and very slow-moving lines. Players who have received a recent payment are asked to notify SBR.

BetMania won't budge on canceled winning wager

04.30.2007 (02:07 PM CST)BetMania (SBR rating D+) confirms cancelation of two Arena Football wagers because the player attempted to win a "middle" (betting on both opposing sides using different lines for the possibility that both bets will cover) and refuses to alter decision. BetMania's wagering rules do not prohibit betting both sides of a game and state that it uses Las Vegas bookmaking rules for issues that are not addressed within the Terms of Service. However, Las Vegas rules do not prohibit wagering on both sides of a line.

Note: BetMania claims the bets were canceled before the event began but did not alert the player or provide proof including a time-stamped email. The player claims that if he had known the bets were not wanted he would have placed the wagers at a different sportsbook for the same return of $500.

BetMania cancels winning wager

04.29.2007 (11:24 PM CST)BetMania (SBR rating D+) once again arbitrarily cancels wagers
The player was allowed to place online wagers on opposing teams. After the event was over the bettor was informed that the winning wagers, the second set of bets, were canceled because of an unlisted rule. The player is told that the sportsbook does not allow middle attempts. However, BetMania has allowed players to buy back a position when the odds do not move in the bettor's favor. SBR will contact the sportsbook on player's behalf.
Player: Yesterday afternoon I placed two arena football wagers, NY +1.5 and Grand Rapids +12 at $250 each. Both won last night, but I awoke this morning to find out they were cancelled. The reason stated was that Betmania does not permit middling and I had bet the other side of these games two days earlier. Well, no where does it state in their rules about this absurd restriction, but Victor (wager manager) claims it is an "unwritten rule" (what?). He also says that the bets were cancelled before the games went off which I have no way of knowing if it's true. Fact is I could have made my offsets at Betjamaica and Skybook at that exact same lines, had I known about this apparent rule. Bottom line is that these were legit bets, not error lines, so they should stand. As such, Betmania owes me $500, and I am asking your help in getting it. Victor refuses to budge on this matter, and he is so wrong.

Rating Change: BetMania

04.26.2007 (04:12 PM CST)BetMania <span id=ctl00_ContentPlaceHolder1_GridView1_ctl02_Label1><a class=ab href="http://www.sportsbookreview.com/sbr/BETMANIA"><span id=ctl00_ContentPlaceHolder1_GridView1_ctl02_Label1>BetMania</span></a> downgraded from C- to D+</span>

BetMania pays installments to three Canadian players

04.05.2007 (06:33 PM CST)BetMania (SBR rating C-) pays installments to three Canadian players via Neteller this week. Neteller will be unavailable for Canadian balance holders on April 9th when new Neteller gaming policies go into effect.

BetMania player confirms payment

03.22.2007 (07:19 PM CST)CanadianBetMania (SBR rating C-) player confirms payment via Neteller after three weeks. Two others report currently waiting over two weeks for the $2500 maximum allowed.

BetMania complaints hit SBR mailbox

03.13.2007 (07:00 PM CST)BetMania (SBR rating C-): New complaints received from non-US players who are waiting two weeks for Neteller payment. SBR has verified that multiple Canadian users have received payments after waiting in excess of 2 weeks between $2500 Neteller installments. Some non-US players will be forced to wait 3 months to redeem balances under the new payout terms.

Rating Change: BetMania

02.16.2007 (12:27 PM CST)BetMania <A class=ab href="http://www.sportsbookreview.com/sbr/BetMania">BetMania</A> downgraded from C to C-

BetMania downgraded to C-

02.16.2007 (11:42 AM CST)BetMania downgraded from C to C- after multiple slow-pay complaints by Canadian players. BetMania offers Neteller to non-US clients but has limited users to one withdrawal per two week period. Two players report receiving less than the biweekly $2500 maximum requested.

Rating Change: BetMania

01.30.2007 (07:53 AM CST)BetMania downgraded from C+ to C

BetMania reinstates wager

12.16.2006 (06:21 PM CST)BetMania (SBR rating C+) reinstates original pending wager.

BetMania cancels bet citing "steam play"

12.16.2006 (11:56 AM CST)BetMania (SBR rating C+) cancels player’s pending wager on the Suns/Kings Under 219, stating that the bet was on a "steam play." Below is the message left in the user’s account.

"Please read this important message: Your Suns Total bet was deleted...obvious steam play. If you continue to bet Steam here your account will be closed"

SBRlines.com shows the average betting line is currently set between 217 and 218. Line history quotes the market average at 219 only 15 minutes ago. BetMania is expected to honor this bet and not use subjective terms to get out of honoring betting odds that hold value for the bettor. Players should expect a confirmed bet to stand unless it is due to an "obvious", or "gross," error.

Rating Change: BetMania

12.15.2006 (02:34 PM CST)BetMania <A class=ab href="http://www.sportsbookreview.com/sbr/BetMania">BetMania</A> downgraded from B- to C+

BetMania settles dispute

11.28.2006 (08:24 PM CST)BetMania (SBR rating B-) settles disputes with two players who won funds betting duplicate parlays. Arollover has been applied to the reinstated winnings, which were originally deleted as the product of invalid bets. SBR has advised BetMania to update the sportsbook’s terms of service prohibiting users from rebetting duplicate parlay wagers.

SBR mailbag

11.20.2006 (10:29 AM CST)SportsInteraction (SBR rating C-): Player reports submitting banking details three times in the month of October. He received an email October 31st stating: Thank you for contacting Sports Interaction. After reviewing your account I see that your bank details have just been updated today! You withdrawal should be reaching you soon. We are truly sorry for your frustration and thank you for your patience.
The player has yet to be paid.
Expekt (SBR rating C): Two players complain that the sportsbook changes the wagered amount as they see fit. No information was sent to the player about the altered bets.

Player: I placed a bet with Expekt, the bet was for ?55. I placed the bet and then went to ’pending bets’. It said the bet had been accepted for ?55. I then logged into my expekt account the next day and saw that they had rejected ?32 of the bet stake. They had done with only about 25 minutes left before the actually bet started.

BetMania (SBR rating B-): Users complain about a one week wait for Neteller payments and a lack of listed rules.

Player: I was wondering if you can look into Betmania for me. I have a $13,000 balance there and have completed my rollover. They are telling me that they can’t process my payouts via Neteller and they are suggesting eCheck. They said a Neteller payout might not be processed until next week. But I want the payout via Neteller and will wait if I have to. Also, how come they don’t disclose any daily payout limits on their website? And they wait until you request a payout to tell you there’s a daily limit?

A Second player complains that over $2,000 in winnings were deleted due to being the result of duplicate parlays. BetMania.com does not list rules prohibiting duplicate parlays and it is allowed by the book’s software.

SBR office Tours:

07.26.2006 (05:51 AM CST)View photos of BetMania (SBR rating B-) here.
The sportsbook’s new facility is located in Escazu, Costa Rica, and is still under construction. Management tells SBR they plan to be finished with the build-out before the start of the NFL regular season. BetMania recently launched with the help and resources of Skybook (SBR rating A-) but will operate as a separate book under same ownership.

BetMania enters SBR Rating Guide at B-

06.27.2006 (04:10 PM CST)BetMania is a new sportsbook from Skybook (SBR rating A-) ownership that aims to fill the reduced juice gap left after InternationalIslandSportsbook was absorbed by SkyBook last week. BetMania operates independently in a separate office in Escazu, Costa Rica; and is managed by Head Linesman, Eric and Operations Director, Mike Mitchell, both formerly of Millennium Sports. The book uses ASI software. SBR will visit BetMania in July.

Rating Change: BetMania

06.27.2006 (01:40 PM CST)BetMania <A class=ab href="http://www.sportsbookreview.com/Search/default.aspx?Area=Site&Search=betmania&Submit2=Search">BetMania </A> - SBR initiates rating at B-

Skybook (SBR rating A-) Group consolidates properties

06.26.2006 (04:24 PM CST)Five days after absorbing sister sportsbook, IIS (SBR rating A-), the group has taken Rio (SBR rating A-) and ClickAndBet (SBR rating B) off-line. All accounts will be moved to Skybook.com. Ownership has planned to focus the company on its flagship, and now only brand, for over a year. Skybook will have an affiliation with new sportsbook, BetMania (not rated), which will be managed and operated externally.
Click to expand...

Betmania does not, nor has ever paid SBR for advertising or to be rated an A+ book.
You even posted it, their last update was back in 2009 "11.17.2009 (03:19 PM CST)BetMania and Sports-1 upgraded from B- to B". We rather be rated based on customer's experience.
 
in2thethickofit

in2thethickofit

EOG Addicted
Re: Betmania Customer Service is the Worst in the Industry

obamaismyuncle said:
He asked for my account number...something that should've happened days ago. Not asking another poster for my account number.
Click to expand...

WHO CARES? An account number means nothing...did he give out your password??? An account number is the same as an email address. MEANS CRAP WITHOUT A PASSWORD! 1Vice had over 50 account number up on their FaceBook page about a month ago when they asked people to "like" their page...if it was such a big deal would over 50 people post their acct numbers? Makes no sense what you are saying...nothing personal was given out, dude.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

in2thethickofit said:
WHO CARES? An account number means nothing...did he give out your password??? An account number is the same as an email address. MEANS CRAP WITHOUT A PASSWORD! 1Vice had over 50 account number up on their FaceBook page about a month ago when they asked people to "like" their page...if it was such a big deal would over 50 people post their acct numbers? Makes no sense what you are saying...nothing personal was given out, dude.
Click to expand...

Not like I owe to some bottom feeder SBR cast-off......to enlighten him, but I wouldn't be getting a message from Betmania to immediately change my password if there were no issue.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

BetMania said:
Betmania does not, nor has ever paid SBR for advertising or to be rated an A+ book.
You even posted it, their last update was back in 2009 "11.17.2009 (03:19 PM CST)BetMania and Sports-1 upgraded from B- to B". We rather be rated based on customer's experience.
Click to expand...

That's a loaded statement.
 
in2thethickofit

in2thethickofit

EOG Addicted
Re: Betmania Customer Service is the Worst in the Industry

obamaismyuncle said:
Not like I owe to some bottom feeder SBR cast-off......to enlighten him, but I wouldn't be getting a message from Betmania to immediately change my password if there were no issue.
Click to expand...

10+ years gambling, hey? Wow, one would think that this would have been their first move. I am not a cast-off either...just prefer EOG is all.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

I message poster "Betmania" via pm letting him/her know it pissed me off they'd ask another poster for my account info and this is what I get back, huh?

[/QUOTE] We understand and we agree, we did not ask another poster for your information we are simply another department in charge of mantaining and representing "Betmania" on the forums, when you say "you asked" it was not us... At this point we are not even sure who contacted who, reason why we asked for your account number so we can look deeper into this and have betmania take action as contacting other players is not a usual method so it might have just been the other player digging for more information to trash you on the forum or the quality department person really just trying to find out what happened but whatever the intention was we know it was not handled the best way.

We probably won't have response inmediately but we will get back to you as soon as we get an answer as the person in charge is on a meeting for the rest of the afternoon, thanks for the info.[/QUOTE]
 
WVU

WVU

EOG Master
Re: Betmania Customer Service is the Worst in the Industry

BetMania has been a solid out for US players for a while now. I think they screwed up a bit by allowing an unauthorized third party to help "investigate" the happenings. It wasn't a huge mistake, but player confidentiality (especially in this legal climate) needs to be treated with the utmost importance. I have nothing against boat, but I do not want anyone having access to any of my book information, including emails and chat sessions without my knowledge. I know I am not alone in this thinking. After all, Boat IS just a regular poster and not an employee of the book or this site.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

in2thethickofit said:
waiting...:pop:
Click to expand...

I played with these guys years ago....the first year or so were OK no problems....then for over 2 years I dealt with the worst CS you could ever imagine and payouts taking longer than anyone could imagine...they been blasting all over the forums, things have changed. Being a poster here, I'm all for supporting the site and figured I've give them another chance....in which I regret.

Also gave BetRev a chance since posting here as well.

Looks like nothing has changed with the BP family of books. there's no reason to play there, and I was a moron in thinking they were worth giving another shot.

There's nothing to hide here.
 
WVU

WVU

EOG Master
Re: Betmania Customer Service is the Worst in the Industry

boatboatboat said:
I am contracted thru books, in this case Betmania to run contest.

(sigh)
Click to expand...

But you are still just a regular poster. You said so yourself when you first started up here at EOG. Has that changed?
 
KingKolzig

KingKolzig

EOG Dedicated
Re: Betmania Customer Service is the Worst in the Industry

something tells me obamauncle could start 100 threads a day about something he hates in the world
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

WVU said:
But you are still just a regular poster. You said so yourself when you first started up here at EOG. Has that changed?
Click to expand...


I think poster "Betmania" is "boatboatboat"....per pm is received from "Betmania"

[/QUOTE] We understand and we agree, we did not ask another poster for your information we are simply another department in charge of mantaining and representing "Betmania" on the forums, when you say "you asked" it was not us... At this point we are not even sure who contacted who, reason why we asked for your account number so we can look deeper into this and have betmania take action as contacting other players is not a usual method so it might have just been the other player digging for more information to trash you on the forum or the quality department person really just trying to find out what happened but whatever the intention was we know it was not handled the best way.

We probably won't have response inmediately but we will get back to you as soon as we get an answer as the person in charge is on a meeting for the rest of the afternoon, thanks for the info.[/QUOTE]
 
plommer

plommer

EOG Dedicated
Re: Betmania Customer Service is the Worst in the Industry

I have used BetPhoenix, Betmania and Skybook. I never had any problems getting funds in to them until this year because they have blocked the cashier from taking my moneybooker deposits.

I have never had a problem with moneybookers, payments are guaranteed and protected against chargebacks. For some reason (that they can't explain with any details) they think that blocking my moneybooker deposits and making it more difficult for me to deposit will act as an enticement to play there. This is Costa Rican logic.

The reply from BetMania was comical - "contact your bank" to inquire about the problem.

Right, I'll call the visa dept of my bank and tell them some shitty bookie located in a 3rd world country operating as an unregulated business wants me to have you look for chargebacks on my account.

Sounds like a great idea.

BetMania, you have the ability to lookup my history at any Phoenix book - please tell me where any of them have had a single issue with any prior deposit.

:shoot:
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

Today, 04:36 PM
BetMania

EOG Member Join DateJun 25, 2009Posts67

[h=2] Re: Hello[/h]
We are trying and doing our best to assist you with this matter but you simply jumped into nonsense conclusions, twisting around part of what we sent you PRIVATELY. As we mentioned to you we (betmania) are trying to figure out exactly how things happened so we can address the situation the best way possible, regarding the offer we sent you via private message, we got management to allow a free play for the trouble but since you posted our private correspondance the offer is no longer available...

Best regards,

Betmania​
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

hey Betmania, there's nothing to fucking hide here, and I never asked you for a free play. Your book is shit, and your CS is worse....and after dealing with all that, people will get slow payed to death even if they get paid at all. Your bubble gum book asked another posted for my account number.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

Today, 02:31 PM
BetMania

EOG Member Join DateJun 25, 2009Posts67

[h=2] Re: Hello[/h]
Originally Posted by obamaismyuncle
Pisses me off you'd ask another poster for my account information...

God Bless.




We understand and we agree, we did not ask another poster for your information we are simply another department in charge of mantaining and representing "Betmania" on the forums, when you say "you asked" it was not us... At this point we are not even sure who contacted who, reason why we asked for your account number so we can look deeper into this and have betmania take action as contacting other players is not a usual method so it might have just been the other player digging for more information to trash you on the forum or the quality department person really just trying to find out what happened but whatever the intention was we know it was not handled the best way.

We probably won't have response inmediately but we will get back to you as soon as we get an answer as the person in charge is on a meeting for the rest of the afternoon, thanks for the info.​
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

Today, 01:42 PM
BetMania

EOG Member Join DateJun 25, 2009Posts67

[h=2] Re: Betmania sharing personal information with other posters[/h]
Hello "obamaismyuncle" We did not provide any personal information to any poster, we asked Betmania's quality department to please verify all chats handled by the agent who took care of your request as we mentioned to you we would.

We strongly agree that this should have been handled differently and we presented a formal complaint to upper management because we respect the privacy of our players and whoever provided the chat transcripts to Boats crossed the line.

Also, we recommend you call and make a request for your password to be changed.

Regarding boats, we will speak to him directly as there are some issues that need to be handled away from the forums to make this incident does not occur again.

If you can please provide us with your account number (as we don't plan on contacting boats to get it) and we promise will be handled with absolute discretion, we will be able to find the call between the betmania person and boats once again to ensure your personal information was not given out and to speak with the person who sent the chat transcrips.

Also, we will try our best to get a bonus for you as a little something for the trouble, we know Betmania has screwed up with your account many times but we are in the process of re-estructuring some departments and want to make things right for you, allow us take care of this.

Please accept our apologies as it was never our intention for any of this to happen but also understand that Betmania was simply trying to address a situation that made you unhappy and create a post about.

Best regards,

Betmania
​
 
KingRevolver

KingRevolver

Born Rambler
Re: Betmania Customer Service is the Worst in the Industry

bimmercando said:
You are either looking to create a stir over the slow chat in
return for free plays or whatever from BetMania

If/when you have an issue with a book,why wouldn't you try to correct
the issue directly with a manager at the book before posting at a forum
Click to expand...

After being asked to look into this... I can definitely say that the chat was nowhere near 15 minutes. It was 6 minutes.

I'm not sure what Obama's agenda is, but there was no need to start all this ruckus. It's the same type of chicken little thread that BeanTownJim loves to start. Doing this isn't going to solve anything.

Next time, please contact EOGMike or me, and we will handle your dispute. Things can get done a lot quicker that way.

Cheers.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

betplom said:
I have used BetPhoenix, Betmania and Skybook. I never had any problems getting funds in to them until this year because they have blocked the cashier from taking my moneybooker deposits.

I have never had a problem with moneybookers, payments are guaranteed and protected against chargebacks. For some reason (that they can't explain with any details) they think that blocking my moneybooker deposits and making it more difficult for me to deposit will act as an enticement to play there. This is Costa Rican logic.

The reply from BetMania was comical - "contact your bank" to inquire about the problem.

Right, I'll call the visa dept of my bank and tell them some shitty bookie located in a 3rd world country operating as an unregulated business wants me to have you look for chargebacks on my account.

Sounds like a great idea.

BetMania, you have the ability to lookup my history at any Phoenix book - please tell me where any of them have had a single issue with any prior deposit.

:shoot:
Click to expand...

I think Betmania is ran by a bunch of broke kids.
 
obamaismyuncle

obamaismyuncle

Banned
Re: Betmania Customer Service is the Worst in the Industry

KingRevolver said:
After being asked to look into this... I can definitely say that the chat was nowhere near 15 minutes. It was 6 minutes.

I'm not sure what Obama's agenda is, but there was no need to start all this ruckus. It's the same type of chicken little thread that BeanTownJim loves to start. Doing this isn't going to solve anything.

Next time, please contact EOGMike or me, and we will handle your dispute. Things can get done a lot quicker that way.

Cheers.
Click to expand...

ticked off about my personal info and chat lof being shared with another poster.
 
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